Shipping and Returns

Australia Post have advised:

All Australia Express Post Delivery times: 2-5 working days.
All Parcel Post Delivery times: 3-10 working days.

Please contact us if there are any issues with your order so we can resolve to your satisfaction.

All orders placed Monday-Friday by 2:30pm, will be dispatched the same day. Orders placed over the weekend will be dispatched on Monday (excluding public holidays).

We have a limited return policy. To initiate a return, please email us at hello@lashandbrowavenue.com.au within 14 days of shipment.

If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt (delivery arrival) to initiate a return.

If you would like to cancel or change an order that you've just placed, please email us at hello@lashandbrowavenue.com.au as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

Please note:

If you change your mind, we are not required to provide a refund or replacement. Please review your order and ensure all products have been selected correctly.
We are permitted by the Australian Consumer Law to decline a refund or replacement, if we find that the item/s have been lost, destroyed, damaged or disposed of by you after being delivered.