Shipping and Returns

Due to COVID-19 Australia Post is experiencing delays. 

Currently Australia Post have advised:
All Australia Express Post Delivery times: 2 - 5 working days.
All Parcel Post Delivery times: 3 - 10 working days.
We apologise for this inconvenience and encourage you to purchase well ahead of time.

Please contact us if there are any issues with your order so we can resolve to your satisfaction. 

All orders placed Monday - Friday by 2:30pm, will be dispatched the same day. Orders placed over the weekend will be dispatched on Monday (excluding public holidays).

We have a limited return policy. To initiate a return, please email us at hello@lashandbrowavenue.com.au within 14 days of shipment.

If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt (delivery arrival) to initiate a return. 

If you would like to cancel or change an order that you've just placed, please email us at hello@lashandbrowavenue.com.au as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

Please note:

  • If you change your mind, we are not required to provide a refund or replacement. Please review your order and ensure all products have been selected correctly. 
  • We are permitted by the Australian Consumer Law to decline a refund or replacement, if we find that the item/s have been lost, destroyed, damaged or disposed of by you after being delivered.